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How to conduct qualitative market research

October 26th, 2010   By   Filed Under: Industry Thoughts, Interesting, Weird and Wonderful, Uncategorized

As seen in Mad Men, fifty years ago, research was collected by having a one-way mirror installed and adverting guys would be on the receiving end. The homemaker would host the meeting with a group of women who would talk about soap or some other consumer product.

Visualize. Just as you head off to work you get a text message asking if you’ve had a cup of coffee. You reply “no.” About 20 minutes later you receive another text asking “did you have your coffee yet?” You reply “yes” this time. Now you receive a series of texts about when and where did you buy the coffee—a corner store Starbucks or company cafeteria. What brand or flavor did you choose—regular or Hazelnut? Why did you choose it? How do you feel now that you’ve had that first cup? Will you have had a second or third cup come lunchtime? Later in the week when you’re at the local grocer, you take out your cell phone to take a picture of the one pound of ground French Roast coffee you just purchased so you can post it online.

Welcome to the brave new world of qualitative research where companies can catch or capture their customers’ behaviors in the moment using modern technology. It could be a single person doing online journaling or a video log about a product or issue, a moderator directing conversations in an online chat room, or webcam gathering of people in Hollywood Squares game show-like fashion.

It’s a different spin on the traditional focus group. Social media is playing a bigger role. ‘We are even monitoring whole online communities; we have a targeted representative find out what selected individuals are saying in their social networks,’ says Peg Moulton-Abbott, a certified professional research consultant and principal of Newfound Insights, a Virginia Beach-based market research firm. Such tech-oriented research is generally skewed towards a younger twenty-something demographic. But more importantly it speaks to how market researchers are sprouting new methods of qualitative study as an outgrowth of old techniques.

Comparatively speaking, fifty years ago qualitative research was done in a big city like New York or Washington, DC with focus groups conducted inside women’s homes, notes Moulton-Abbott. A one-way mirror was installed and adverting guys would be on the receiving end, she explains. The homemaker would host the meeting with a group of women who would talk about soap or some other consumer product.

According to the Qualitative Research Consultants Association, qualitative research can help business owners identify customer needs, clarify marketing messages, generate ideas for improvements of a product, extend a line or brand, and/or gain perspective on how a product fits into a customer’s lifestyle.

Any size and type of business can benefit from qualitative market research, says Moulton-Abbott. However, ‘my job is not to make a sales pitch for your product; my job is to find out how people feel about your product and what you can do to improve it so that you wind up making more money selling it,’ she adds.

Qualitative research can help entrepreneurs to understand their customers’ or clients’ feelings, values, and perceptions of a particular product or service. Once you know the reason “why” people react a certain way or make certain decisions, you can use that feedback to help build your sales and marketing plan, says Moulton-Abbott.

The design and implementation of qualitative research will depend on your particular situation, says Robert E. Stake, PhD, author of Qualitative Research: Studying How Things Work and director for the center of instructional research as the University of Illinois. “The means are different in different situations. It’s what you are interested in that defines qualitative research,” he adds. “It isn’t the style of data gathering, it is whether or not you are interested in the experiences of your customers or clients.”

Business owners won’t have to wrack their brains over how to conduct the nitty-gritty aspects of market research if a professional is hired. But here are some general guidelines and what to expect on how qualitative research is handled.

How to Conduct Qualitative Market Research: Determine What You Want to Study

Do you want to investigate a current or potential product, service or brand positioning? Do your want to identify strengths and weaknesses in products? Understand purchasing decisions? Study reactions to advertising or marketing campaigns? Assess the usability of a website or other interactive services? Understand perceptions about the company, brand and product? Explore reactions to packaging and design?

Qualitative (qual) research is usually contrasted against Quantitative (quat) research. Quat asks closed-ended questions that can be answered finitely by either ‘yes’ or ‘no,’ true or false or multiple choice with an option for ‘other.  It is used to collect numerical data, employing such techniques as surveys. Whereas, qual asks open-ended questions that are phrased in such a way that invite people to tell their stories in their own words. Methods used to collect data include field observations, personal interviews and group discussions.

The job of a qual researcher is to design and deliver data that drives results.

Dig Deeper: How to Define Your Target Market

How to Conduct Qualitative Market Research: Understand What Methodology will be Used

Typically qual researchers don’t use experimental methods such as field trials or test markets, Stake maintains. ‘Not many use really highly-developed psychometric (e.g., personality or psychological tests) or econometric (e.g., economic statistics) indicators.’ Qual researchers generally rely on methodologies rooted in ethnography (e.g. field or participant observation) and phenomenology (e.g., understanding life experiences using written or recorded narratives). Market researchers partner with professional recruiters to identify and screen qualifying customers or consumers who in turn receive an honorarium for their participation in the study.

You should rely on a market research firm to choose the best fit for you based on: what is it that you need to learn and who is your target audience demographically, where they are geographically, and what are their lifestyle behaviors or time constraints, says Kristin Schwitzer, president of Beacon Research, a qual firm that specializes in innovative online methods, based in Annapolis, Maryland.

Conducting qualitative research is about asking the right people the right questions in the right format, says Hannah Baker Hitzhusen, vice president of qualitative research at CMI, a market research firm in Atlanta. What qual researchers do is very much on the front end, it is discovery or exploratory work. ‘For a qual study, we generally do a discussion guide to make sure we cover certain topics or issues,’ says Hitzhusen. Qual is generally used for small sample groups, because, ‘you want to spend a lot of time with the participants, maybe 90 to 120 minutes. Quat usually uses a larger sample size of people and a smaller amount of time, 15 to 30 minutes (for someone to fill out a questionnaire),’ she explains.

Source: Inc.com

The Limit of friendship

February 9th, 2010   By   Filed Under: Interesting, Weird and Wonderful

The internet has created the illusion of mass intimacy but how many Facebook friends is too many?
The asnwer, says Robin Dunar, is 151

It’s the internet world now, so you can speak to anyone anywhere in the world – right? Blog away, and every Tom, Dick and Harriet from Anchorage to Cape Town can admire your wit, marvel at your wisdom and might even offer a comment in return. Sign them up to your Facebook site, where you can now boast 300,500,1000 friends.

But how well do you really know all these peopl? Would you really respond with a cheque for £50 to an em-ail plea from one of them? OK, OK, I know a suprising number of people get hoodwinkey by 15-year old Nigerian spammers on a franky old village internet connection, but I’ll warrent that most of you aren’t so gullitile – and it’s precisely because you don’t treat everyone on your Facebook list as equally worthy of interest.

The bottom line is that our social worlds are actually very small. It’s easy to add friends to your social network site (or SNS in the trade) but it’s another thing whether you’d really lay down your life for all of them. The reason is simple: our brains aren’t big enough to allow us to have deeply meaningful relationships with more than a handful of people. There is a general relationship between brain size and social group size in monkeys and apes, and that relationship predicts a natural group size of just 150 for us human beings, now known as Dunbar’s number (thanks to some anonymous internet wit).

In fact, 150 – give or take a few – turns up in all sorts of obscure and not so obscure places. It was the average size of villages in the Domesday Book and 18th-century England, as well as in traditional small-scale societies today. It’s the average size of parishes among community-focused sects such as the Amish and the Hutterites, and the typical size of companies in most armies around the world.
When Brigham Young sent his fledgeling 5,000 Mormons of f to found Salt Lake City and the Mormon state, he did so in groups of 150.

It’s the average number of people to whom most of you send Christmas cards – not the number of cards, but the number of people in the households to which you send your cards. It’s the number of relations, friends and aquaintances you think enough of to be worth the time, effor and expense of writing out a card.

Dunbar’s number seems to demarcate a clear boundary between those with whom you have relationships of trust, obligation and reciprocity and those you don’t.
Beyond lie the many people whom you recognise by sight, might even be happy to have a passing conversation with, but whom you really wouldn’t count among your personal friends.
We are able to remember the names and faces of many of these “outsiders”, but we don’t have significant past histories with them.

But even within the hallowed circle, all is not equal. In fact, your social world consists of a series of circles of friendship, running from an inner core of about five intimates, through a series of layers of increasing size but declining intimacy until we arrive at the cliff edge at 150.

One slightly curious feature of this social world is the extent to which we people it preferentially with kin. Kinship, it seems, still has a singularly strong hold over us. We have examined large numbers of personal social networks – all laboriously and generously listed by long-suffering subjects in our studies – and there is a very striking tendecy for the number of friends to be inversely related to the number of kin included. Especially so from those who come from very large extended families, who as a result have fewer friends.
And kin are interesting for another reason if we don’t actively keep up our friendships, they gradually but inexorably slide down through the layers until eventually they will drop off the edge of the 150. But not so kin.
Not only are we stuck with them from birth (or marriage), but we can ignore them and abuse them and they will still come to our aid in a way that no similarly abused friend would ever do.

But for the rest, it is the opportunities that we have to interact that lie at the core of building relationships. We have to work at it in ways that only seem to work well if we do it face-to-face. There is no substitute, it seems, for doing stuff together if you really want to get to know someone to the point where you have a reciprocal level of intimacy, trust and obligation. It’s got something to do with triggering deeply buried emotional responses that need to be physically triggered by touch, smell and sight.

And this is where the virtual world of the internet lets us down. Yes, we can list 1,000 names on our social network site, but names is precisely all they are unless we have first grappled with them in the flesh.
The bottom line is that a touch is worth a thousand words. In real life, we gain signals about an individual’s true feelings and honesty from a touch taht we simply cannot replicate virtually on the internet.

And that’s why it is easy to be deceived by that terribly nice young man in Nigeria. In real life, ever senistive to subtle hard-to-disguise signals of the underlying intentions, we would never fall for this so quickly. It’s the way someone smiles at you that we notice, not just the fact that he smiled.

For those who don’t fall prey to scammers, our internet world is not that different from our everyday life. Most of the traffic on a website, or the texts that stream out of the mobile phones of our children, are directed at small numbers of individuals. And when we hit the keyboard on our own SNS, we seem to assume we are speaking directly to that handful of intimates.
We think we are engaged in one of those intimate late-night conversations. But on social network sites many other are peering in. It’s another version of those infuriatingly public mobile phone calls on trains.

For some, that’s the whole point: for them, a blog or an SNS is just a lighthouse beaming out its message to the anonymous world, a form of exhibitionism that offers its own pleasures. But the lesson that the world is full of voyeurs whom you don’t necessarily want to see the photos of your drunken behaviour in Ibiza takes time to learn. That’s why, in the end, SNSs have introduced options for censoring who has access to what parts of your life.

In real life, our social network consists of semi-isolated sets of people – family, work friends, the group with whom we play football at the weekend, the painting class we attend on Tuesdays and sometimes go on outings with. Most of us maintain different personas for each of these worlds, for they are just sufficiently isolated from each other to allow us to do that. The internet has cut a swath right through taht. Everyone from Granny to the stranger with whom we carelessly swapped addresses at that party now see the same “us” whether we like it or not. Defriending has become a necessary part of the SNS toolkit.

The internet has had another unexpecteed effect. Those indefinably special friendships of the late teens adn early twenties reappear casually on Friends Reunited. Forged in the white-hot heat of the emotionally most turbulent period of our lives, there is something deeply enduring about these relationships. Not a few old flames have been rekindled, sometimes fatally disturbing current relationships.

This is a reminder that some deepy meaningful relationships can remain half-buried in our minds, for ever occupying slots in a way that prevents later friends reaching those coveted innermost five positions of greatest intimacy. More evidence, perhaps, that our social world is limited by our capacity to manage relationships.

Steve Jobs’ 2005 Stanford Commencement Address

January 22nd, 2010   By   Filed Under: Interesting, Weird and Wonderful

Drawing from some of the most pivotal points in his life, Steve Jobs, chief executive officer and co-founder of Apple Computer and of Pixar Animation Studios, urged graduates to pursue their dreams…

Naked Sushi returns to the capital…

January 18th, 2010   By   Filed Under: Interesting, Weird and Wonderful

Flash Sushi is bringing the shadowy Japanese tradition of Nyotaimori, the art of eating sushi off a naked female body, back to London until March this year.
For centuries this rare practice was the preserve of Japan’s elite, but has been brought to the event scene in London, with reportedly high demand.

Flash Sushi will offer a limited number of places until March 2010, when the concept ends.

Diners are invited to varying locations at different times of the month. Once you have a confirmed place at the Flash Sushi table, the dinner’s location is divulged 24 hours prior to the event.

All locations are within Central London, and diners are alerted by SMS message.

Between 12 and 24 other gastro thrill-seekers will gather at each session for a champagne reception before taking seats for a ten-course, seasonal Omakase style sushi dinner.

For more click on the original link:

http://www.eventmagazine.co.uk/news/bulletin/newsbulletin/article/977923/?DCMP=EMC-NewsBulletin

Top tips for 2010…

January 14th, 2010   By   Filed Under: Uncategorized

As we enter the New Year, here are seven ways to overhaul your life.

1. Find your focus. A life overhaul is usually unnecessary and unrealistic. Establish priorities by imagining yourself a year from now, happy and fulfilled. How do you spend your time? How is it different from today? Identify changes that lay a path to the new way, and concentrate solely on them.

2. Speed through the cycle. For Gestalt psychiatrist Fritz Perls, making a change involves moving through four stages: doing, contemplating, planning and experimenting. Locate yourself in the cycle and take action to progress. Too busy ‘doing’? Take a day off to think. Aimless contemplator? Write a plan.

3. Break it down. Avoid paralysis by turning your long-term vision (‘I’ll make a success of this business’) into manageable, short-term goals (I’ll call 10 lapsed clients by the end of today’).

4. Up the pressure. Share your plan with colleagues, friends and family and ask them to keep tabs on your progress. Skipping a training course won’t be so tempting if your pride is at stake.

5. Remember why. Whether it’s the impulses you’re now satisfying (independence, challenge), the strengths you’re building (leadership, courage), or the passions you’re exploring (politics, the arts), there are reasons you made a change. When the going gets tough, don’t forget them.

6. Learn from the greats. Identify people who achieved what you want to and plot your path against theirs. Too late to change? Emulate Colonel Harland Sanders, who made his new start (and fortune) at 65. When a motorway development shut his service station, Sanders shunned retirement to secure investment in his fried chicken recipe – and KFC was born.

7. Think back. One you’ve settled into the new way, reflect on lessons learned. Write down how you overcame challenges, what skills you developed and how you’d do it differently next time. Use it to make future fresh starts swift and stress-free.

SOURCE::

http://www.managementtoday.co.uk/newsalerts/dailynews/news/975295/Route-Top-Seven-ways-fresh-start/?DCMP=EMC-Daily%20News

Maddie’s cycling across India…

December 14th, 2009   By   Filed Under: Uncategorized

Maddie George is taking part in a tough 370km cycling challenge in India to raise funds to help make a difference to those suffering from cancer.

imaging
“I am taking part in the second Big C Cycle Challenge to support the work of four special charities: Marie Curie Cancer Care; Children with Leukaemia; Ovarian cancer action and The Lymphoma Association. I will be among a group of more than 50 people from across the UK who, from 6 – 15 March 2010, will get on their bikes for the challenge. A highlight of my adventurous trip through rural Rajasthan will be a visit to the amazing Taj Mahal followed by a tough five-day cycle ride staying in campsites along the way.

This challenge is very close to my heart and my decision to do this came after I was diagnosed with Hodgkin’s Lymphoma in early 2009. In what was the most distressing part of my life, I was given support and hope from friends, strangers and charities like these, this is my way of paying something back to all the people that supported me.

Taking part in this challenge will raise funds for these charities which will enable more people to be supported through life threatening illness.

This is far from a holiday, in fact it will be a 5 day gruelling, bumpy and saddle-aching challenge, but we are doing this for all those affected by cancer and that, along with my supportive cycling buddies, will be what gets me through the cycle ride of a lifetime!

So please dig deep and donate now to help us support 4 life-changing charities: Marie Curie Cancer Care; Children with Leukaemia; Ovarian cancer action and The Lymphoma Association.

http://www.justgiving.com/Madeleine-George

Donating through JustGiving is simple, fast and totally secure. Your details are safe with JustGiving – they’ll never sell them on or send unwanted emails. Once you donate, they’ll send your money directly to the charity and make sure Gift Aid is reclaimed on every eligible donation by a UK taxpayer. So it’s the most efficient way to donate – I raise more, whilst saving time and cutting costs for the charity.

Chrissy’s Top Tips…

August 6th, 2009   By   Filed Under: Our Thoughts

Our very recent Masher of the Month Christiana Dobbie has very kindly put together some helpful hints to get the most out of a day in the field with Mash.

You have been selected as one of our Mashers who we consider to be extra hard-working and who performs well over long shifts requiring high-energy, which is why we thought you would be suitable for this fun activity! We want you to have the most enjoyable working day as possible and to perform at optimum level right the way through!

Below are a few hints and suggestions we have to make your day go by as comfortably as possible. While they may seem incredibly obvious (or amusing!) to you, and we imagine you will have many of them covered already, please take a minute to go through them as they have been compiled from direct feedback from Mash staff working on previous jobs similar to the one you will be undertaking, so these suggestions from your fellow Mashers may be handy to you:

1) Bring extra water and soft drinks with you than you would normally to work.

2) Eat a good breakfast. And bring plenty of lunch and energy snacks such as bananas, nuts, cereal bars and any other protein-rich snacks. NB. Caffeine and energy drinks only provide short-term boosts followed by an energy ‘slump’! Also avoid too much sugar as it can make energy levels fluctuate.

3) Consider bringing a pack of mints for your breaks (particularly peppermint) which apparently have revitalising properties.

4)Consider bringing extra pair of socks (and foot sprtiz) to keep your feet comfortable.

5) Consider bringing an extra pair of comfy shoes to slip on during breaks. Even if you’re wearing comfy trainers or flat shoes as part of your uniform, a pair of flip flops/sandals etc worn on your break gives feet the chance to cool down and get some air.

6) Consider bringing spray deodorant to pep you up.

7) In a break, rubbing the back of your neck for 60 seconds can stave off an energy slump by improving blood flow to the brain. Try splashing your face for a second with cold water too.

8)  If you are taking part in vigorous activity it might be an idea to stretch beforehand and even on your break if you feel a little achy.

9) Get a good night’s sleep the night before.

10) Avoid drinking excessive alcohol the night before, even the smallest amount can affect your sleep or make you feel a little fatigued the next day.

**************************

Thanks for reading over this, we hope you enjoy the activity and thank you in advance for your hard work!

Building your portfolio…

May 14th, 2009   By   Filed Under: Mash Showcase

Whether you are an aspiring model or just keen to break in to promotions and make the absolute most of the opportunity  – there is one standard necessity to ensuring as strong a footing in the industry as possible – a solid and versatile photo portfolio.

The promotional marketing and modelling industries are certainly aesthetic but, as has always been our mantra at Mash, the key is combining this great ‘look’ with a fantastically vivacious and engaging personality. One simply does not work without the other……a bit like fish without chips…….salt without vinegar…..the rock without the roll!!

We thought we would impart a few tips as to how to make the most of your photos and maximise their impact when you send in a fresh application for promotional/modelling work or even just update your details with us.

“You don’t get a second chance to make a first impression”

There are distinctly different areas of specialism within promotions and here we’ll explore how a photo can support your application or profile with the different jobs in mind.

General Promotional Work

liz-corpsface

This is a fantastic photograph as it encapsulates energy and charisma and in such a natural and effusive way. A client would be more than interested in this as a profile as it indicates the kind of smiling energy that makes all the difference within promotions.

Fashion/Costume Work

new-image

Again, the photographer has captured a natural energy and look that combine well to really help emphasise the importance of the clothes in this photograph. If fashion modelling is a route you want to explore then the key to the photographs in your profile is to clearly show how comfortable you are in different varieties of clothing and surroundings.

Modelling Work

costa-rica-shoot-005

Some campaigns require a distinctly ‘professional’ model look and if this is a route you want to go down then you need to ensure the photograph really captures your look and energy but retains that ‘natural’ element that is so key.

Keen to take the next step?

Special Discount for Mashers..

The photographs above were kindly provided by Elizabeth Corps (pictured) and Richard Allen who have combined forces to launch a company called Declare. The aim of Declare is to hold regular ‘tailor-made’ photo and make-up portfolio sessions with new and existing promotional staff.

Elizabeth is a qualified hair and make-up artist and works alongside Richard Allen (photographer) to look and style to cater for each individual client – promising knowledge, flair and expertise from both sides of the camera.

They are currently booking up 3 hour portfolio sessions in Central London initially and have offered a 20% discount to all registered Mashers for an upcoming session. The reduced rate of £200.00 per person covers a full hair and make-up session, detailed consultation with Richard the photographer, and a tailor-made photo session. You will be able to take all photos away with you on disc.

Please contact Elizabeth Corps on 07813 040 290 or Greg in the Mash office on 0207 939 7670 for more information.

Please remember to quote Promotional Code: MASH09 when calling.

Please have a look at the following link for an idea of the kind of work they have done and could do for you….

http://www.elizabethclare.co.uk/declare-gallery.html

Slow Down London

April 22nd, 2009   By   Filed Under: Interesting, Weird and Wonderful

Slow Down London Week is coming!

Slow Down London is a new project to inspire Londoners to improve their lives by slowing down to do things well, rather than as fast as possible. There are some great events on over the week encouraging people to look at our beautiful city in all its splendour and glory.

http://slowdownlondon.co.uk/category/events/

The Slow Down London campaign will hold a festival (24 April – 4 May 2009) offering activities and inspiration, through working with a range of partners. It will give Londoners a chance to explore slow music and arts, to try meditation and yoga, to sample slow food and crafts, to discover ‘slow travel’ in our own city, to debate ideas about time and pace, and to find our own ways to challenge the cult of speed and to appreciate the world around us. You can view the full event programme here:

slow-down-london-events-programme

The campaign also hopes to create longer-term networks and opportunities for trying life at a slower pace and enjoying improved quality, creativity and wellbeing.