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	<title>Mash &#187; software</title>
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		<title>Driven to Distraction</title>
		<link>http://mashmarketing.co.uk/blog/2010/04/14/driven-to-distraction/</link>
		<comments>http://mashmarketing.co.uk/blog/2010/04/14/driven-to-distraction/#comments</comments>
		<pubDate>Wed, 14 Apr 2010 15:19:23 +0000</pubDate>
		<dc:creator>zpittman</dc:creator>
				<category><![CDATA[Uncategorized]]></category>
		<category><![CDATA[37signals]]></category>
		<category><![CDATA[entrepreneur]]></category>
		<category><![CDATA[experiential marketing]]></category>
		<category><![CDATA[Inc.]]></category>
		<category><![CDATA[Jason Fried]]></category>
		<category><![CDATA[Mash Marketing]]></category>
		<category><![CDATA[promotional staffing]]></category>
		<category><![CDATA[Rework]]></category>
		<category><![CDATA[software]]></category>
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		<guid isPermaLink="false">http://www.mashmarketing.co.uk/blog/?p=955</guid>
		<description><![CDATA[I think of myself as wildly ambitious and unapologetically lazy. Though we&#8217;ve all heard about the good things that come from ambition, laziness gets a bad rap. That&#8217;s unfortunate. I can attribute a healthy chunk of my success to the positive returns of laziness. Laziness has the best ROI in the business. Let&#8217;s start at [...]]]></description>
			<content:encoded><![CDATA[<p><img class="alignnone size-full wp-image-956" title="jason-fried-bkt_3308" src="http://www.mashmarketing.co.uk/blog/wp-content/uploads/2010/04/jason-fried-bkt_3308.jpg" alt="jason-fried-bkt_3308" width="170" height="170" /></p>
<p>I think of myself as wildly ambitious and unapologetically lazy. Though we&#8217;ve all heard about the good things that come from ambition, laziness gets a bad rap. That&#8217;s unfortunate. I can attribute a healthy chunk of my success to the positive returns of laziness. Laziness has the best ROI in the business.</p>
<p>Let&#8217;s start at the beginning. I launched my first real company, a Web design company called Spinfree, in 1996. It was a solo show: just me, a desk in my apartment, and some self-taught mediocre Web design skills. But it was all I needed. The jobs rolled in, and my clients were happy. I could pay the bills, stash away some savings, and work when and where I wanted.</p>
<p>But I wasn&#8217;t happy. Rather than building confidence, I was accumulating doubt. As my business expanded, I grew nervous and self-conscious. I began to feel as if my accomplishments weren&#8217;t enough, that I had to take things to &#8220;the next level.&#8221; I thought if I didn&#8217;t get there fast enough, I&#8217;d be bowled over by the competition.</p>
<p>When I bid on projects against larger design firms, I started saying &#8220;we&#8221; instead of &#8220;I&#8221; in an attempt to sound bigger. The proposals submitted by my rivals were long and shiny, so mine had to be longer and shinier. I even began badmouthing the competition &#8212; people I&#8217;d never met. That&#8217;s ugly.</p>
<p><img class="alignnone size-full wp-image-957" title="launch-39-butterflys-bkt_3282" src="http://www.mashmarketing.co.uk/blog/wp-content/uploads/2010/04/launch-39-butterflys-bkt_3282.jpg" alt="launch-39-butterflys-bkt_3282" width="170" height="170" /></p>
<p>The thing is, I didn&#8217;t need to do any of these things. I thought I did, but I didn&#8217;t. I was inventing problems. I was making things hard on myself.</p>
<p>How did I figure this out? Laziness. I got tired and let down my guard and wound up learning something important about myself: I love work, just not hard work. I think hard work is overrated. My goal is to do less hard work. And what&#8217;s hard? Acting like someone else, writing elaborate proposals I don&#8217;t believe in, and flinging mud at the competition. That&#8217;s hard and horrible work.</p>
<p>So I put my laziness to work for me. Instead of long proposals, I wrote short ones. Instead of worrying about competitors, I ignored them. And here&#8217;s what happened: My company got more work. I found better clients. I slept better. I woke up better. I was happier. And, most of all, running a business became a lot easier.</p>
<p>Fifteen years later, this continues to be the most important lesson I&#8217;ve learned as an entrepreneur: Most of the stuff you agonize about just doesn&#8217;t matter. Truth is, things are pretty easy and straightforward &#8212; until you make them hard and complicated.</p>
<p>This is the ethos that drives what we do at 37signals, the company I co-founded in 1999. We make simple Web-based collaboration software for small businesses and groups. We have millions of users &#8212; and millions in profits &#8212; but we&#8217;re just 16 people. We don&#8217;t act any bigger or smaller. We don&#8217;t put on airs. We just are who we are.</p>
<p>We don&#8217;t worry much about what the competition is doing. We don&#8217;t worry about growing pains we don&#8217;t have yet. We don&#8217;t spend time on five-year plans and forecasts, because in my experience, they just don&#8217;t matter.</p>
<p>We invent software, not problems. Real problems will find you; you don&#8217;t need to invite fake ones to dinner.</p>
<p>Yet that&#8217;s precisely what many business owners do. I spend a lot of my time speaking with entrepreneurs and entrepreneurs-to-be. They e-mail me, call me at the office, hit me up on Twitter, or introduce themselves at conferences and events. And for the most part, they have one thing in common: They&#8217;re scared. Worried. Insecure. Just like I was.</p>
<p>It&#8217;s easy to see why. Conventional business wisdom breeds paranoia. If you don&#8217;t get big fast, you lose. If you don&#8217;t obsess about the competition, you will be crushed. If you don&#8217;t make long-term plans, you&#8217;ll be staggering in the dark.</p>
<p>Come on. Conventional wisdom is tired, upset, groggy, scared, and a pain in the ass to work with. It doesn&#8217;t have to be like this.</p>
<p>Instead of spending your time worrying about what could, might, or may happen, spend your time on what matters now. Are your customers thrilled with your service today? Is your inbox flooded with word-of-mouth referrals today? Do your employees love their jobs today? Can people find what they&#8217;re looking for on your website today? Be honest with yourself. If the answers aren&#8217;t satisfactory, then I&#8217;d suggest that you truly have something to worry about &#8212; no matter how beautiful and comprehensive your business plan is.</p>
<p>Tomorrow. Eventually. Next quarter. Next year. Five years from now. Exit strategy. Throw these words away. They don&#8217;t matter. Today is all you have in business. Tomorrow is just today again. Next week? Seven todays in a row. A month isn&#8217;t 30 days. It&#8217;s 30 todays.</p>
<p>I&#8217;m not suggesting you stop thinking about the future. I&#8217;m telling you to stop stressing about it. Go on, get lazy.</p>
<p><strong>Jason Fried is co-founder of 37signals, a Chicago-based software firm, and co-author of the book Rework, which was published in March. This is his first column for Inc.</strong></p>
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		<title>Steve Jobs and the Economics of Elitism</title>
		<link>http://mashmarketing.co.uk/blog/2010/03/03/steve-jobs-and-the-economics-of-elitism/</link>
		<comments>http://mashmarketing.co.uk/blog/2010/03/03/steve-jobs-and-the-economics-of-elitism/#comments</comments>
		<pubDate>Wed, 03 Mar 2010 15:58:53 +0000</pubDate>
		<dc:creator>zpittman</dc:creator>
				<category><![CDATA[Interesting, Weird and Wonderful]]></category>
		<category><![CDATA[aha]]></category>
		<category><![CDATA[Apple]]></category>
		<category><![CDATA[Avatar]]></category>
		<category><![CDATA[California Institute of Technology]]></category>
		<category><![CDATA[Carver Mead]]></category>
		<category><![CDATA[Complex]]></category>
		<category><![CDATA[Craft]]></category>
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		<category><![CDATA[David B.Yoffie]]></category>
		<category><![CDATA[digital]]></category>
		<category><![CDATA[elitism]]></category>
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		<category><![CDATA[Steven P.Jobs]]></category>
		<category><![CDATA[stylish]]></category>
		<category><![CDATA[taste]]></category>
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		<category><![CDATA[vectors]]></category>
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		<guid isPermaLink="false">http://www.mashmarketing.co.uk/blog/?p=829</guid>
		<description><![CDATA[The more, the better. That is the fashionable recipe for nurturing new ideas these days. It emphasizes a kind of Internet-era egalitarianism that celebrates the &#8220;wisdom of the crowd&#8221; and &#8220;open innovation.&#8221; Assemble all the contributions in the digital suggestion box, we&#8217;re told in books and academic research, and the result will be collective intelligence. [...]]]></description>
			<content:encoded><![CDATA[<p><img class="alignnone size-full wp-image-831" title="articlelarge" src="http://www.mashmarketing.co.uk/blog/wp-content/uploads/2010/03/articlelarge.jpg" alt="articlelarge" width="448" height="261" /></p>
<p>The more, the better. That is the fashionable recipe for nurturing new ideas these days. It emphasizes a kind of Internet-era egalitarianism that celebrates the &#8220;wisdom of the crowd&#8221; and &#8220;open innovation.&#8221; Assemble all the contributions in the digital suggestion box, we&#8217;re told in books and academic research, and the result will be collective intelligence.</p>
<p><img class="alignnone size-full wp-image-832" title="blog" src="http://www.mashmarketing.co.uk/blog/wp-content/uploads/2010/03/blog.jpg" alt="blog" width="192" height="248" /></p>
<p>Yet Apple, a creativity factory meticulously built by Steven P. Jobs since he returned to the company in 1997, suggests another innovation formula &#8211; one more elitist and individual.</p>
<p>This approach is reflected in the company&#8217;s latest potentially game-changing gadget, the iPad tablet, unveiled last week. It may succeed or stumble but it clearly carries the taste and perspective of Mr. Jobs and seems stamped by the company&#8217;s earlier marketing motto: Think Different.</p>
<p>Apple represents the &#8220;auteur model of innovation,&#8221; observes John Kao, a consultant to corporations and governments on innovation. In the auteur model, he said, there is a tight connection between the personality of the project leader and what is created. Movies created by powerful directors, he says, are clear examples, from Alfred Hitchcock&#8217;s &#8220;Vertigo&#8221; to James Cameron&#8217;s &#8220;Avatar.&#8221;</p>
<p>At Apple, there is a similar link between the ultimate design-team leader, Mr. Jobs, and the products. From computers to smartphones, Apple products are known for being stylish, powerful and pleasing to use. They are edited products that cut through complexity, by consciously leaving things out &#8211; not cramming every feature that came into an engineer&#8217;s head, an affliction known as &#8220;featuritis&#8221; that burdens so many technology products.</p>
<p>&#8220;A defining quality of Apple has been design restraint,&#8221; says Paul Saffo, a technology forecaster and consultant in Silicon Valley.</p>
<p>That restraint is evident in Mr. Jobs&#8217;s personal taste. His black turtleneck, beltless blue jeans and running shoes are a signature look. In his Palo Alto home years ago, he said that he preferred uncluttered, spare interiors and then explained the elegant craftsmanship of the simple wooden chairs in his living room, made by George Nakashima, the 20th-century furniture designer and father of the American craft movement.</p>
<p>Great products, according to Mr. Jobs, are triumphs of &#8220;taste.&#8221; And taste, he explains, is a byproduct of study, observation and being steeped in the culture of the past and present, of &#8220;trying to expose yourself to the best things humans have done and then bring those things into what you are doing.&#8221;</p>
<p>His is not a product-design philosophy steered by committee or determined by market research. The Jobs formula, say colleagues, relies heavily on tenacity, patience, belief and instinct. He gets deeply involved in hardware and software design choices, which await his personal nod or veto. Mr. Jobs, of course, is one member of a large team at Apple, even if he is the leader. Indeed, he has often described his role as a team leader. In choosing key members of his team, he looks for the multiplier factor of excellence. Truly outstanding designers, engineers and managers, he says, are not just 10 percent, 20 percent or 30 percent better than merely very good ones, but 10 times better. Their contributions, he adds, are the raw material of &#8220;aha&#8221; products, which make users rethink their notions of, say, a music player or cellphone.</p>
<p>&#8220;Real innovation in technology involves a leap ahead, anticipating needs that no one really knew they had and then delivering capabilities that redefine product categories,&#8221; said David B. Yoffie, a professor at the Harvard Business School. &#8220;That&#8217;s what Steve Jobs has done.&#8221;</p>
<p>Timing is essential to make such big steps ahead. Carver Mead, a leading computer scientist at the California Institute of Technology, once said, &#8220;Listen to the technology; find out what it&#8217;s telling you.&#8221;</p>
<p>Mr. Jobs is undeniably a gifted marketer and showman, but he is also a skilled listener to the technology. He calls this &#8220;tracking vectors in technology over time,&#8221; to judge when an intriguing innovation is ready for the marketplace. Technical progress, affordable pricing and consumer demand all must jell to produce a blockbuster product.</p>
<p>Indeed, Apple designers and engineers have been working on the iPad for years, presenting Mr. Jobs with prototypes periodically. None passed muster, until recently.</p>
<p>The iPad bet could prove a loser for Apple. Some skeptics see it occupying an uncertain ground between an iPod and a notebook computer, and a pricey gadget as well, at $499 to $829. Do recall, though, that when the iPod was introduced in 2001, critics joked that the name was an acronym for &#8220;idiots price our devices.&#8221; And we know who had the last laugh that time.</p>
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